Returns & Refunds

Eligible products can be returned according to the conditions mentioned in this policy.

Returned products must be unused, unwashed, undamaged, and in their original condition, with all original tags and packaging intact.

To be eligible for a return:

• The return request must be made within 3 days of receiving the order.
• The product must be unused and unwashed.
• All original tags must remain attached and intact.
• The product must be returned in its original condition and packaging.
• A valid order number must be provided.
• For damaged, defective, missing, or incorrect products, a clear unboxing video is required.

Products that do not meet these requirements may be rejected.

Products may not be eligible for return if they:

• Have been worn, washed, altered, or damaged after delivery.
• Have missing, removed, or damaged tags.
• Are returned without the original packaging where required.
• Are customized or personalized, where applicable.
• Are specifically marked as non-returnable on the product page.

Eligible products may be exchanged for another size or eligible product, subject to availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

Approved refunds will be processed after the returned product has been received and inspected.

Refunds will generally be issued through the original payment method. Processing time may vary depending on the payment provider or bank.

A delivery/handling charge of up to ₹200 may be deducted from the refund amount where applicable. Any applicable charges will be communicated as part of the refund process.

Shipping charges, where applicable, may also be non-refundable.

If you receive a damaged, defective, incorrect, or incomplete order, contact us as soon as possible.

A clear, continuous unboxing video showing the package and product from the beginning of the opening process is required for such claims.

The product must also have all original tags attached and intact.

After reviewing the evidence and product, Saint Drape will determine the appropriate resolution, which may include a replacement, exchange, or refund.

Orders may be cancelled before they are dispatched, subject to the order's processing status.

Once an order has been dispatched, cancellation may no longer be possible and the return process may apply.

If an order is cancelled after loyalty points have been earned, the applicable points may be reversed as described below.

To request a return, exchange, refund, or cancellation, contact us by email at hello@saintdrape.in or by phone at +91 99090 05376 with your order number and relevant details.

For product-related claims, you may also be required to provide photographs or an unboxing video.

Our team will review the request and provide the next steps.

Loyalty points earned from an order are automatically reversed when a refund is processed through Shopify. Simply requesting or initiating a return does not remove the points; they are reversed when Shopify creates the refund record.

For a full refund, all loyalty points earned from the refunded order will be deducted.

For a partial refund, only the proportionate points associated with the refunded amount will be deducted.

If points earned from an order have already been redeemed before the order is refunded, the corresponding points may still be deducted. This may result in a negative loyalty points balance. Future points earned will automatically offset the negative balance until it reaches zero.

If an order is cancelled, the points earned from that order may also be automatically reversed. The system is designed to prevent points from being deducted twice if both a cancellation and refund occur for the same order.

Any refunded amount will also be removed from the customer's qualifying spend for Loyalty Program tier progression. Therefore, refunded purchases will no longer count toward the total spend used to determine the customer's loyalty tier.

This ensures that loyalty points and tier status remain aligned with the customer's actual completed purchases.

For questions regarding returns, exchanges, refunds, or cancellations, contact us at:

Saint Drape
Email: hello@saintdrape.in
Phone: +91 99090 05376
Location: India